Cancellation & Refund Policy

Last updated: 25 October 2025

We sell immediately accessible digital services. To keep pricing fair and prevent abuse, refunds are limited to the cases below.

1) General Rule

Once access is granted or files delivered, orders are non-refundable and non-transferable.

2) When Refunds ARE Allowed

We will refund to the original payment method if any of the following occurs:

• Duplicate/accidental payment (same order charged twice).
• Payment success but no access: despite contacting support, access was not provided within 48 hours of your ticket.
• Verified platform failure: a confirmed technical issue on our side preventing download/export for 72 consecutive hours (and no workaround provided).

How to request: Email digichakraindia@gmail.com with subject “Refund Request – [Order ID]” and include your order ID, Razorpay payment reference, and relevant screenshots. Approved refunds are initiated within 5–7 business days (bank settlement times may vary).

3) When Refunds Are NOT Allowed

No refunds for:

• Change of mind or “didn’t like the designs/engagement”.
• Wrong plan selected (we can switch you going forward; past period is non-refundable).
• Any partial usage (any download/export or any credits consumed).
• Promotional/limited-time purchases or coupon redemptions.
• Incorrect details submitted by you (logo/phone/address/brand colours/menu).

4) Cancellations, Renewals & Expiry

Annual plans are not auto-renewed by default. Access ends on the plan expiry date unless you renew.

Unused credits expire after 12 months from purchase and are not refundable or encashable.

5) Chargebacks

Please contact us first. Unfounded chargebacks on delivered digital goods will be contested with delivery/access records.

6) Taxes & Invoices

Prices are treated as inclusive of applicable taxes unless stated otherwise. Tax invoices are issued to the billing details you provide. Taxes/fees are refundable only if the entire transaction is refunded (e.g., duplicate payment).

7) Contact